They installed chimney cover that blocked furnace vent. Our furnace safety shut off saved CO from entering house. we couldn't figure out why the furnace wouldn't work. when we called the furnace co they showed us how the vent was blocked, fixed it, and furnace works perfectly now. we asked Van Mason to cover cost to fix venting issue they caused which was a few hundred dollars. They said 'no' and won't even communicate with us now. If we had an older furnace without safety shut off we could have died. To cover only the cost of the fix I feel is VERY reasonable. They did all the work on time etc. It looked good, but blocking a vent is a mistake. Bottom line is if this company screws up, they will ghost you and do not back up their work. Be warned.
- Approximate cost of services:
- $370.00