Tim was quick to start, and removed a racoon family from under the porch roof. After the adult raccoons safely left through the one-way door, Tim came to inspect for babies, and removed the whole litter. He also reinforced the edges and vents, and fixed all the shingles that the raccoons ripped off. Tim had to come over several times, and never tried to gauge the price up. Very good job, very safe for the animals, very reliable estimates.