Very dishonest. Charged for a diagnostic and it was obvious they were adding this cost to the labour. Told that the heating element did not work and charged 217 for the part. At this point had no other choice but to have the job completed. Then tried to charge us extra for silicone as they now said there was a leak and was taking the tube with them. When confronted they withdrew on the additional charge. Could have purchased a new dishwasher!
- Approximate cost of services:
- $459.00
- Company Response
Dear Customer,
We would like to clarify that the service charge (SC) is included in the repair price. As previously communicated, the SC is applicable towards the total repair cost should you choose to proceed. It is important to note that the repair price cannot be lower than the SC.
Approval of the quote is entirely at your discretion. We aim to provide you with an estimated repair price for your specific case, allowing you to make an informed decision.
If we identify any additional issues during the repair process that require attention, we will address them and offer a solution. In your case, we resolved an extra issue at no additional cost to you.
You have paid a standard market price for the repair, and please note that replacing the dishwasher involves greater expenses than this repair.
We have made every effort to explain the situation, but it seems there may be a difference in perspective.
We respect your opinion and would appreciate your understanding.
Wishing you a great day.
Igor
Maydone Appliance