We hired Top Tier (operated by the same owner(s) of former Porter Moving & Storage) for our move on July 28 and they’ve literally left our lives in complete upheaval. The movers were supposed to arrive between 8-10 a.m. They didn’t show up. We started calling Top Tier and didn’t get a response from anyone right away. When they called back they started making excuses galore: “they didn’t have the address correct, the crew left Mississauga at 9:30 and should be there any minute”...the time kept getting pushed 12, 12:30...by 1:00 pm we realized we were being strung along and that no crew was coming...we were arguing on the phone with them all day on what was supposed to be a hassle free move. They ended up sending in a third party crew at 4:00 p.m. When that crew arrived, the first thing they said to us was that all of our stuff was not going to fit in their truck. We started calling Top Tier again...got no response. Only some of our contents were moved and were being offloaded at midnight. Not what we signed up for as a family with two young children. We tried to get a few hours sleep and were back on the phone with them first thing Sunday morning to see how they were going to move the rest...we got an ETA of 4-6 pm. We advised this was unacceptable and they said they’re working on it...to no avail. 3:00 pm rolls around, we call to get an update and are told the crew is finishing another job around 5/6 pm and will then get to you. That’s when we lost it and removed ourselves from being completely taken advantage of. We ended up having to rent a truck and move the rest of our items between 8 p.m. - 12 a.m. on July 29. The promised crew contacted us close to 9 p.m. Top Tier has made our move HELL. What was supposed to be a 10 hour move, allowing us to move our home on Saturday and unpack on Sunday turned into an absolute nightmare of more than 36 hours and counting.
- Approximate cost of services:
- $1,600.00