Replaced door and window with a sliding door
Reduced number of starts due to company response: "We do not offer an installation date prior to receiving the product..." I don't appreciate the implication that I'm being dishonest. We had an install date and the day before someone from Nordik called us to tell us the door had been lost. You're response should have been "We'll come back and fix the sill, since that was our mistake."
We had a few bumps in the road with Nordik. I think their product is ok, but they are lacking in customer service.
We went with them because their sales person actually seemed like he wanted our business. We had several quotes and most didn't even bother following up or emailing us quotes as promised. They also had one of the best prices.
Our original order was to replace an existing door and windows with a 3-panel sliding door. Since they had to cut the brick beneath the windows we also asked for the existing cement door sill to be removed and a single sill be installed across the length of the new door.
We paid our deposit in July and were given an install date of first week of September.
When the Nordik employee came to take final measurements he told us the opening was too small for 3-panel and it had to be 2. It wasn't what we wanted but we agreed to it.
The day before our install date, we got a call from Nordik saying that they lost our door. It had left the manufacturing plant but they didn't know where it ended up. They could have handled this way better. They didn't follow up with us, we had to call them several times over the next few weeks. Then we got a call, saying we had an install date for the 1st week of October - no reason for the delay, no apology, no discount.
When the install day finally came, the mason told us he was never asked to remove the old cement door sill. He was just going to add a sill from where the existing one was to the end of the new opening. He showed us pictures of previous jobs he had done in a similar way and it didn't look bad so we agreed. HOWEVER, our existing sill is a dark charcoal colour and the one he put in was just regular cement. It doesn't look great especially since the original sill is 2x the height and we'll have to pay someone to fix this. Don't really like having to pay for their mistake.
The quality of the door is good and from the inside it looks great. The mason and installers were all very nice and answered all our questions, although there was quite a bit of dust from cutting the brick which we had to clean up both inside and out.
Too bad we didn't get exactly what we had ordered.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello,
Thank you for sharing this with us. We apologize that there were some issues with the installation of the product. We do not offer and installation date prior to receiving the product, and do to the situation we all faced this year, manufacturers have also experience delays and we are all working together to try and bring this back to normal as soon as possible. We thank you for your patience during the completion of this project, and please let us know if there is anything else we can do for you, or if you have any further questions, please contact our Customer Care Specialist at 647-484-0054.Thank you,