Not Nordik Windows and Doors Ever Again
Order was placed September 2022 for large bay window, kitchen window, bathroom window, and a complete side door. The totally inexperienced unprofessional installers came in March 2023 to install everything except the side door. The lead hand never put his phone down the whole time because he was learning while he was installing. I knew there was a problem as soon as they started. We were to pay the balance on the day of install but I said we weren't paying that day cause of the mess. There was no insulation used, no support for the window so it was sagging within couple of months, holes on the outside frame large enough for squirrels to get in, caulking not complete, large hole on the inside wall that required drywall, fill, sanding, painting. Both windows on the bay window and kitchen window either wouldn't open or wouldn't shut. The bathroom window is in the shower area (old house) and they used the wrong caulking which wasn't waterproof. My spouse pointed this out but they continued with it. Handle didn't cover hole in frame on bathroom window. Shouldn't have left the manufacturer.
The service dep't. came March 16, 2023. They agreed about all the issues and were never seen again.
The installers for the side door were a different crew, Shako and Cotne. Totally professional, excellent job, the only good thing about this company. We told Nordik we wanted them when the second bay window was being installed. This wasn't ready until September 2023. Again they were excellent. Shako also looked at all our issues. He adjusted the windows that wouldn't open or close. The bathroom window needed a new frame cause to adjust the handle made the mechanism not work. He ordered a new window frame right away. He was the one who told us no support had been put in the bay window. Also because of no insulation and it was winter, there was water everyday that had to be wiped up,
which would create mold and warp eventually. Because of the wrong caulking and hole in the frame of the bathroom window, we had a plastic bag covering the window from March until the new frame was installed in September 2023 and we replaced the again wrong caulking with the right stuff.
I have consulted with a lawyer as we have an outstanding balance owing to them, but they also owe us more for the repairs we had to do.
If this is your only choice, keep your old windows and doors.
- Approximate cost of services:
- $14,900.00
- Company Response
Hello Dennis, we apologize for the poor installation experience that you had. We've addressed all identified issues and ensured repairs or replacements were made. We understand the frustration with follow-up appointments and remain committed to fulfilling our contracts and successfully completing each and every order. We regret any delays in providing you with a resolution and apologize for the time it took. Please note that the repairs and replacements that took place in September were available as early as May, we understand that your availability and travel itineraries also contributed to the timeline. We appreciate your patience and remain committed to ensuring your satisfaction. We also appreciate you acknowledging the good work of our installation team who carried out the installations of your door and remade bay window. Thank you.