Replace a window under warranty
I replaced all the windows in my house in 2010 and one of them recently turned cloudy between the panes. I called Nordik and the sent out an inspector who said it qualified under the Lifetime Warranty and would be replaced free of charge. Today Berkay, one of Nordik's service reps came out with the replacement window. Upon arrival he explained what he was here to do and inspected the window location before bringing anything inside the house. Berkay was friendly, professional and faster than I thought he'd be. He cleaned up the area he was working in and was gone in short order. I was very happy with his work and would highly recommend both Berkay and Nordik.
- Approximate cost of services:
- $0.00
- Company Response
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear about your positive interaction with Berkay and the Nordik team. We take pride in our commitment to customer satisfaction and warranty support, and Berkay's dedication reflects that commitment.
We'd also like to extend our gratitude for your understanding regarding the origin of your windows. It should be noted that your windows were originally purchased from another company before we acquired them, and we appreciate your trust in Nordik to honour the warranty, even though these are not our products. Rest assured, we're here to assist and honour all of our warranty-related matters and ensure you have a hassle-free experience.