Trusted this team: they let us down badly.
We hired Jesse and Paul to renovate our triplex. The brief was simple: renovate the 3 apartments and the home infrastructure. This was a big job and the house had many challenges. Jesse told me the job would take from Nov 2020-Jan 2021. During the job itself the team was largely absent. The work was at a standstill most of the time. Id visit the site then again a month later and nothing was done. After 17 months of this, I fired them. Theyd done a poor job of 2 units - painted over peeling wallpaper; installed a crooked staircase, stained floors, popcorn plaster left in place and painted - and the third unit wasnt even halfway complete. We lost a yearscrevtal income. The City fined us because the job site was so neglected. The entire wreckage from all the demolition was stored in our garage.A gut wrenching experience.
- Approximate cost of services:
- $100,000.00
- Company Response
We would like to address your recent review regarding the renovation services. We appreciate your feedback and understand your concerns regarding the completion of the project and the resulting issues you faced. However, we would like to shed light on certain aspects of the situation that we believe are important for a fair assessment.
Firstly, we apologize for any inconvenience caused during the renovation process. Our team aims to deliver high-quality results within the estimated timeframe provided. However, it is crucial to note that the timely completion of any project heavily relies on the cooperation and adherence to contractual agreements from both parties involved.
As per our records, it appears that payment for the services rendered was not made in a timely manner, and there were instances where the full bill was completely disregarded. It is important to highlight that this significantly impacted the progress of the project, causing delays and limitations in the availability of necessary resources. Moreover, our team's absence during certain periods may have been a result of the financial constraints imposed by the unpaid invoices.
Regarding the quality of the work, we deeply regret any subpar outcomes that you experienced. However, our records show completion of units according to the contract. All of the work completed here was under your direction. it is important to note that our team works diligently to ensure high standards of craftsmanship and attention to detail. In situations where issues arise, we have processes in place to rectify them promptly, provided that all contractual obligations are met.
We understand that the state of the project and the resulting consequences were distressing for you. However, it is essential to consider the role that actions, such as the delayed payments and failure to settle the full bill, played in the overall situation. These factors can significantly hinder progress, impact resource allocation, and impede the ability to meet project deadlines.
We genuinely appreciate your feedback, as it helps us improve our services and address any potential shortcomings. We would like to offer our assistance in resolving any outstanding concerns and finding an amicable solution. Please reach out to our customer support team, and we will be more than happy to work towards a resolution.
Thank you for bringing your concerns to our attention. We value your feedback and hope to have the opportunity to address any outstanding issues.
Best regards,
GHSL INC.