Octopus Royal

Our refrigerator stopped cooling properly and the freezer was starting to thaw. Based on HomeStars good reviews we contacted Octopus Royal Appliances Repair Services. They responded promptly, set up a next day service and arrival window. The technician arrived on time and diagnosed the problem, which required the replacement of the inverter. He mentioned there might be a further problem but there was no need to spend more money now as the fix he proposed may be enough. So, he ordered the part and came back the next day to install it. The fridge started working, so we were quite happy and transferred the payment for the part and labor to Ofer, the company manager. However, the next day the fridge broke down again. We discussed the situation with Ofer. The conclusion was that due to the age of the fridge, spare parts were mostly not available or very expensive, so further repairs were not making any economical sense. As the fridge appeared not reparable, Ofer proposed to return the whole payment which we sent to him a day ago and he did it immediately. We really appreciated his honesty, and his willingness to please his customers. They are polite, honest, very well priced, and have a knowledgable staff. We would call them again without hesitation.