Laundry room cabinets installed all wrong!
I hired Leo from Dutch Pride. He delayed our first appointment blaming it on another client. Then he delayed our second appointment because he got in for eye surgery and said he'd been waiting a long time to get in. So I agreed again for a 3rd appointment and then he apparently had a heart attack and wouldn't be available for a while. I felt so bad that this had happened to him but I had told him that there's no rush and we'd be fine to wait since it had already been 3 months wait already. I had no luck finding anyone in his price range to replace after another 3 months of waiting. Finally he messages me saying him and helper are available to start. They came in and started the project in the morning. I was told within the hour that I had pieces missing. (They were not) But I trusted his word. Then he said that the cabinetry was the wrong height and that he would figure out a way to make it work. The day goes by and he apparently finished by early evening. He has my drafting plans and supply list from ikea and we don't realize he did several installments wrong till after payment is sent. And he charged us extra for his helper and trouble shooting without mentioning it while the problem occurs. And he used materials in my house to fix the problem without asking! We call him back and he shows up a few days later. We show him his mistakes from the design. And he admits that he made a mistake. I later contact him through email asking when we can set up an appointment to correct his mistakes and finish the rest of the job and he says denies he's made any mistakes and he would charge us extra if we wanted him back. We said that we had already payed in full and extra for the initial job. Multiple unanswered emails after he we are stuck with all the cabinetry installed wrong. You should be ashamed of yourself. You are no trademen and you definitely have NO PRIDE!
I'm trying to upload the pictures but it won't load. Please fix this HomeStars. Ppl need to see proof!
- Approximate cost of services:
- $1,200.00
- Company Response
customer did make a mistake in the measurements of the existing freezer,because of that we did have to build up all cabinets approximate 4 inch,we did ask customer from the beginning for peaces we did miss,after we finished the job and both customers where very happy,
customer did pay the bill,after we left customer did find out that She did have materials left over,customer did call me I did go back the next day and told Her that I was willing to do some extra work because in my signed contract it does say,Unforeseen problems are Not included in the scope of work or pricing. and because of Her own mistake it was an Unforeseen problem.
about my health,yes I did have some health problems,
their are a ton of lies in Her review,
my regular customers now who I am and where I stand for,my advice to this customer, if you would have admitted to your own mistakes this would have never happened.
sincerely
Leonardus kanters.
Proud Owner of Dutch Pride Renos