Pchs Appliance Repair

Came twice to attempt fixing our dishwasher. Asked for payment of parts and labour up front saying they need the payment to purchase the part. Couldn’t fix it and said full refund will come. Never did. Did not reply to phone calls, messages, text messages. We are over $500 out, but a clear conscience is worth wayyyyyy more than any amount of money. Not worth my emotion, time, and energy to run after this. Just want to make sure it doesn’t happen to anyone else.

Whitby,ON (December 2019): I called in for a repair service for my fridge and the technician (Mr. Moez) was not only unprofessional but also incompetent. He had no clue and had no systematic approach of problem solving. Myself, I'm an engineer and specialize in problem solving - although fridge or electronics is not my scope, I know what it takes.

I wasted my time and money ($80 + taxes for service call) and still unclear what's wrong, what needs to be fixed, how much it would cost. Absolutely not recommend them to anyone.

Repairman was subcontracted from PCHS to fix fridge. He installed a part, then broke my waterline connection. He assured me that he would be back in a week with another part and he would fix my water at that time. He refused to leave until he was paid 90% of the bill. Never heard from him again, as he refused to answer texts, emails, and phone calls. 21 days later I fixed it myself with a 5$ part and a YouTube video. Without integrity, you have nothing!

PCHS did not disclose that they send contractors NOT employees. Service person appeared within hours of my call hence the 2 rating . Appeared to know what he was talking about. One and half hours and 316.40 later he left. Dishwasher was fixed he said. It was NOT. After running a load the next day it still did not drain and it leaked. After the second service call still no luck. I called the company but no voicemail. No reply to 2 emails asking for a partial refund.

The repair was completed quickly and professionally at a cost of $200 below another service company's quote. The technician was prepared, very knowledgable and thorough, explaining to me the problem and what was required to fix it. He also provided me with maintenance tips not only on the dryer but my washing machine as well. Would highly recommend this company and will use them for any future needs. By far the most reasonable rates and quality of work I have received in years.

Jermaine came to our house and worked quickly and efficiently. It was obvious he knew his stuff, and even though we didn’t have a clear, specific problem (an overflow sensor kept trippping for no apparent reason), he patiently pulled apart the machine to check for all possibilities.
After a small piece of ceramic was removed from the drain pump, the machine has been working as good as new.

PCHS Appliance Repair came to diagnose our fridge Nov 7th, 2018. Paid $90 as a diagnosis fee that would be credited to the actual repair when they returned. Receive a quote for around $350 for the part and repair (to which $90 would be included)

We don't hear from them (John the owner) for a week, after following up multiple times and a week later he schedules a tech to come to our house Nov 16th. The tech comes, pulls out the fridge and says they gave him the wrong part. He leaves the fridge out from the wall (it's difficult for us to put back in place for separate reasons) and says someone will contact us.

We again don't hear back for another almost two weeks. We call multiple times (voicemail constantly full) and eventually talk to the owner, John, on Tuesday Nov 27th and he says he will call me back before the end of the day. He doesn't call back, as expected.

I again called him (with my number blocked as he's clearly screening our calls) and he says he will not refund the $90 service diagnosis. He said he will now send a tech with the correct part - might I add almost a MONTH from the original diagnosis and I have absolutely ZERO trust in this company (what happens if the tech breaks something - clearly they have bad business practices and I'm not taking any more chances). He says he did the diagnosis and will not refund me. I asked him what service I actually received? Why did I pay a thing to them when that was supposed to be credited against the repair. I simply wanted to part ways and get my refund for their TERRIBLE business practices. He refused, I made him aware we'd be reviewing his company online and he didn't seem to care. I've never experienced such terrible service in my entire life. What a complete waste of time and money. DO NOT USE THIS COMPANY!!!!

With Prompt appointment and service, the tech made every effort to keep cost down by suggesting things that I could do my self. This in it self was a great savings Overall... It made determining the final Fault much easier and reduced my cost from near $900.00 to only $495.00... Far better than purchasing a brand new Fridge.....

Moez was very prompt, professional, knowledgeable, friendly, and honest (e.g., was upfront about costs of repair vs. purchasing a new dryer). Unlike other repair companies I've used in the past, I was not overcharged for the visit (i.e., he didn't tack on additional hidden costs). I would definitely call them again for any appliance repairs.

Jermaine (Thorpe) repaired our broken dishwasher with efficiency and good humour! It was a difficult item. Jermaine located the problem and found a way to get it out without requiring buying expensive parts or going without our dishwasher for weeks... he also was very courteous with answering my questions! Thank you Jermaine!