Dad's Dryer Vent Cleaning

Consumer warning report about Dads Dryer Vent Cleaning. I do not want this to happen to another customer.

We have had an extremely disappointing experience with this company. We hired Dustin (owner) to clean our dryer vents. After he left I noticed he damaged our wall directly behind our dryer and a chunk of plaster was taken out of the wall with scratch marks and plaster on the baseboards below. Our single family home is nearly brand new and has absolutely no damage to any walls. Accidents happen and I realize this so I sent a polite email with pictures to Dustin. Dustin replied to my email admitting he may have caused the damage.

The next day I received a telephone call from his partner Tara (office manager) beginning the call in a sarcastic tone, "I'm calling about the tiny scratch on your wall you emailed about". The call was on speakerphone and my friend also witnessed Tara speaking to me with disrespect and arguing with me that their company has never had complaints before. She offered to come fix the "scratch" as she mentioned with builders paint and I mentioned we did not have paint and a chip would need to be taken to a paint store and the "hole - not scratch" filled and sanded prior. She argued further with me which upset me and stated I would like to speak with Dustin and would call back. She hung up on me and I called back to inform that if she continued to treat me like this I would file a complaint, she hung up again. I sent 2 more emails addressed to Dustin which have gone unanswered. When I was unable to reach anyone, I resorted to sending a kind, professional Facebook message requesting to speak to Dustin and it was erased on their page. I am truly in shock with the unprofessionalism of this company.

Regardless, I paid $420 for this service and had to go buy paint and spend our time correcting their damage to our property. After a few weeks of receiving not response to discuss further I had no choice other than file a BBB complaint. I received an email from the company asking me to review their service on google so I gave them a 1 star which is at this point very warranted for the damage and dodging their responsibility to correct their mistake. When receiving BBBs response the company gave me an ultimatum that they would pay for the damage if I removed my review. I dont want this happen to another customer so if you use this company I would suggest being present for the service or take before and after pictures of your walls etc.

This is our second time using Dad's Dryer Vent Cleaning and we will definitely use them again! Great service and a job well done, Dustin even showed off his juggling skills with my wool dryer balls! I already have and will continue to recommend this company to anyone who uses a dryer.

Such a lovely guy who gives an extremely professional service every time we use use him.
One of our best home service providers.
Would thoroughly recommend his company.

Dustin did a fantastic job cleaning our jammed up dryer vent. He was super friendly, courteous, and professional throughout the job. He explained everything very clearly and now our dryer is running smoothly once again. I was very impressed with his work and highly recommend his services to anyone with dryer vent issues. Thanks Dustin!

Dustin provides a superior service. He is meticulous and courteous. He takes the time to explain the process. Before and after the work is done. I highly recommend this company.

Extremely friendly and took pictures of everything to document the Vacuum duct cleaning. Second time using him and will use again.

Best customer service around! Excellent communication, detailed description of work done (Including photos). Cannot recommend them enough!

Dustin is one of those rare trades persons who understands how to do the job right while being courteous. He fully explained the process and what would be done, with full before and after photos.
Highly recommended.

Dustin is amazing! This is the second time we have had him come out to our property and I have been satisfied both times. He takes the time to explain what he is going to do and goes above and beyond. Our outside vents had some blockages that he took the time to clear and make more accessible. Overall great service and professionalism!

Dustin at Dad's is wonderful to work with- professional and a great communicator. Dustin and his team are always willing to help us out and as a large business they make scheduling easy. Once they get on site they know exactly what to do and you can trust the job will get done the right way every time (we've been using them 4+ years now).

They also do residential which a few people in our office have tried and love as well.