City Home Comfort

After getting CHC to replace our furnace in March we decided to use them again for our AC on July 15th, 2021….a very costly mistake.

Property Damage:
1. In replacing our AC unit one of the technicians damaged a pipe in our furnace room and caused a leak then knowingly hid it from us. We had to discover it on our own and put a bucket to prevent further damage.
2. The technician put “tin tape” on all the basement vents covering not only the vent but erroneously covering the ceiling as well and damaging it. CHC said they would provide the paint to repair this. When they came to take a paint chip they pulled off a chunk of the ceiling as well. Now we not only need paint but dry wall repair as well.

Unprofessional:
1. Bait and Switch: We were told we could get a same day repair for our AC unit but we also inquired about replacing it. We decided on the repair but then somehow the part that was available for the same day repair just moments before could no longer be provided same day.
2. Chris (who identified himself as one of the owners/partners) sold us an AC unit almost double the size of the unit we had assuring us of improved performance in cooling the top floor. We specifically asked if we would be able to see an improvement in the cooling given the duct work. Without hesitation he said yes. After the new unit was installed we saw NO difference in the performance/cooling of the top floor. When we called Chris back to make him aware he said he was aware this would happen. He defined ‘improved performance’ of an AC unit as saving a few pennies on your monthly bill!!! He was so eager for the +$5000 sale that he just said anything to get us to buy and completely misled us.
3. CHC agreed to fix the property damage and provide a solution for the top floor free of charge by Tuesday July 20th. We are now at August 3rd and not only have they not resolved the issues but Chris will not return our calls/send our calls to voicemail. The head office/call centre person has also been unable to get Chris or any of the other partners to call us back and resolve the issue.
4. Finally, after the install they left our basement in a complete mess. Black oil on our new floors, black fingerprints all over our bathroom wall, toilet and sink and black fingerprints all over the ceiling. We had to spend about an hour scrubbing everything to clean up after them.

We cannot emphasize enough, DO NOT go with this company.