City Home Comfort

Terry an independent HVAC contractor with 30+ years HVAC experience working for City Home Comfort installed a Trane furnace, air conditioner, humidifier and UV light air purifier at our Toronto house.

Noxious fumes were noticed after the installation was complete.

We called City Home Comfort several times and asked for an appointment with a technician.   We were suffering from headaches and had moved our children upstairs to sleep.
 
The smell of burning plastic from the furnace was due to the melting plastic that was not removed when the UV light was installed. Chris the second technician, found melting plastic but no gas leak. Chris confirmed that he didn’t use a gas detector.

We found the gas leak by sniffing the piping into the furnace and finding a leak at a joint. Chris returned when we called to report the gas leak
  
We called City Home Comfort and asked to speak with the owner. Chris, owner of City Home Comfort for 40 years, introduced himself as the head of customer service but when pressed, agreed that he was the owner. We asked Chris to meet us at our house to review the issues (too many to list here) but Chris refused.

We notified the TSSA and Enbridge Gas Distribution, who found a large number of safety violations and issued a TSSA Inspector's order to City Home Comfort. Additional warning hazard notifications were issued by Enbridge Gas.

Terry returned to our house and spent a full day addressing the order including replacement of gas piping, the UV air purifier, and venting. For the first time, Terry conducted a gas pressure test.

Due to negligent work completed by Terry, City Home Comfort risked our family's health. Chris' lack of accountability and professionalism is appalling.

The TSSA report is attached.