We have used City Home Comfort many times in the past for our furnace cleaning and repairs without an issue, in fact, they have always been pleasant and helpful to deal with. However, this time we were not happy with the billing.
Our furnace wasn't working properly and a technician came out for a service call to repair it for $170 plus hst.
He determined it wasn't working properly due to the flame sensor not being cleaning properly in the past.
I did not say anything to the technician at the time, but after having thought about it I felt this was neglect on their part, as City Home Gas is the only company who has cleaned our furnace throughout the years and they hadn't done it properly.
We feel at the very least we should have been billed the lesser cleaning fee, approx. $100, instead.
I contacted the company about this and was disappointed that I received no response.
The technician himself was very pleasant and efficient, and like I said we have had a good experience in the past with them, it is the recent billing and lack of response to make it right that we are disappointed in.
- Approximate cost of services:
- $192.00
- Company Response
Hello Shelby,
Thank you for your review, first off I would like to thank you for your years of loyalty. I would like to apologize for not connecting. I did see your concerned email and called you 11/18.
I would just like to add that we did previously call you for your preventive maintenance reminder 10/22/2019 since your last one was done 11/16/2018, We always like to be proactive, This way we can avoid emergency service calls and extra cost that incur with it.
There is many factors why A flame sensor fails
The amount of usage. How many times the furnace cycles. Whether you’re taking combustion air from inside or outside. How many hours a furnace operates. And the condition of the furnace. It is recommended that a furnace be cleaned and tuned every year including the flame Sensor. We have seen dirty flame sensors that last one year and we have seen dirty flame sensors that last 3 years unfortunately in your case it was only a year.Looking at our technicians report, We see that he has recommended a few parts that work together with the flame sensor and and these are contributing factors to your furnace break down. Once again I apologize we did not connect, I would like to talk to you about it and make sure we can come up with good solution for you. We would like to still to be your go to pleasant and helpful Heating company.
City home comfort and team thanks you for business and hope to hear from you soon.Call Chris Carey 416-556-8368 ext