What started out to be a straightforward job ended up being a nightmare. A 2 week job ended up stretching for 2 months, at the end of which the Alex, the contractor abandoned the job site without any communication.
Alex, the contractor ensured that there were no avenues to get in touch - blocked phone calls, no response to messages/emails, etc. since abandoning the job. Materials that were paid for as per contract and purchased for the job were also taken away without any communication. Additionally, personal equipment and materials on the job site were also removed. I wish no one comes across this contractor and hope the company (Apex Construction group) is unable to come back with a new name on HomeStars to haunt other customers.
It also didn't come much as surprise that most of the other positive reviews posted for this business were from friends and family of the contractor.
- Approximate cost of services:
- $10,000.00
- Company Response
We strive to deliver satisfactory work at a competitive price, and stand behind any work we have completed.
Our company would not leave work unfinished that has been paid for. This is simply impossible as any labour services provided are billed after completion of said labour work. If material costs exceed $1000 we require a small % deposit before hand. This has been our process in the past, and will continue to be in the future. All of our work is signed by contract and we provide INVOICES upon deposit being received for any material and also for labour services provided once work is completed and APPROVED BY CLIENTS. Any work that is requested to be completed outside the initial scope of work will be negotiated and contracted separately and charged accordingly.
We have had success with this and have many satisfied clients and repeat customers ( some with homestar and many who don't use this platform). We can provide many satisfied customers information who are willing to speak regarding the integrity of myself and our entire business operation, and even willing to showcase the work we have completed at their property (not friends or family).
In addition we are a fully bonded, insured and WSIB covered company, and can provide proof of this upon request. We would NEVER remove materials that had been paid for by deposit for the project. We use many of our own materials (screws, wood filler, etc) to cut down on costs for our clients and try and help them save as much money as possible. Happy customers is good business and that's the business we are in. If you have any questions please reach out to us at 416 357 0061 and we will be sure to try and resolve any concerns or conflicts.
Thank you and have a nice day,
Alex