Wrench it up Plumbing & Mechanical

First of all, I'm a DIY'er for the main reason that I like to save money whenever possible. Plus, I love the feeling of doing things by and for myself.

That being said, there are times when you need a professional. I live in a condo and there is a $25,000 deductible meaning that if something goes wrong with my work and I cause damage to not only my unit, but to all the units 5 floors below me, I'm on the hook for $25K. This has happened to other residents in my building multiple times in the 16 years I've been living here, so I know it's real!

Throw in tools that I don't have and don't know how to operate correctly and safely (namely a blowtorch and solder) and you can understand the risk/reward calculation does NOT favor doing it myself.

So now, about Wrench It Up Plumbing; I did my due diligence and called around, plus I remembered previous experiences with other plumbers who I wouldn't use again or recommend.

* When I called Wrench It Up Plumbing, I actually talked to a live person who understood plumbing and was able to assess my needs immediately. Other places I called used an answering service who promised to get a plumber to call me right back; (still waiting).

* I was then told very clearly what the company policy and procedure was about setting an appointment agreeing to the work. I really appreciated this transparency right up front as previous plumbers had basically used hostage holding tactics of doing the work and THEN hitting me with a preposterous bill!

* I was given a very short and narrow window for setting the appointment; not like some companies who tell you next week between the hours of 9-5. Nope, Wrench It Up Plumbing set up an appointment within 2 hours and gave me a 2-hour wait window! Amazing!

* From the time I made the appointment until the plumbers arrived, I was in constant contact via text as to where the plumbers were and when they would be at my place. The plumbers arrived at the BEGINNING of the 2-hour wait window!

* Two plumbers arrived at my door - one master plumber and a young apprentice - both of whom were extremely courteous, respectful and pleasant. They came in and assessed the situation, gave me a couple of options with firm prices and once I made my choice, they went back to their truck to get their parts and tools.

* The work was done in about an hour with everything cleaned up. Billing and payment was done right on the spot and I had my invoice, receipt, and most importantly a 1-year guarantee via email before they walked out the door.

*Five minutes after the two plumbers left, I got a follow-up text reviewing the work done.

In summary, Wrench It Up Plumbing earned this 5-Star review for their complete professionalism every step of the way from the initial contact, through the work, the billing AND the considerate follow-up!

Will I use them again? ABSOLUTELY! Would I recommend them? HIGHLY!