We purchased new hardwood flooring for the living room and dining room through Design Carpet & Hardwood (Frank Micallef is the owner and I could not be any happier with the service he provides. We also had Design Carpet & Hardwood do our basement flooring several years ago).
Phill Murray of Quality Home Services was sent out by Frank to install the flooring. When the flooring was delivered we noticed that many of the boards had filler in them that was the colour of pink bubble gum (Not Frank or Phill's fault as it came in boxes from the factory like that). Phill immediately called Frank and he came over right away. Without hesitation Frank replaced the entire order with a different type of wood that we found we liked even better.
The installation job performed by Phill of Quality Home Services was absolutely top notch. There was a problem where the hardwood met the tile floor in our hallway in that the builder had not layed the tile correctly and as a result it did not come up to the right height meaning that the hardwood was higher than the tile. Phill ran back to Design Carpet & Hardwood and brought back several boards of a darker contrasting colour out of which he hand bevelled sill plates to go in wherever the flooring met the tile. Absolutely genious!! And the result was stunning to look at.
As part of the flooring installation job, Phill was also going to do some minor repair of the laminate flooring in our finished basement. While working downstairs Phill noticed that there were signs of water damage to some of the boards. Upon further inspection Phill discoved that there was a crack in our foundation. Being a General Contractor Phill was able to get a basement leak repair contractor to come in very short order. The crack was sealed and Phill repaired the flooring, drywall and painted everything. Now, we would never even know there had been any damage.
Phill did such a great job that we asked him to also paint our main floor and second floor hallways and ceilings. Beautiful job.
Phill goes beyond the normal course of business in ensuring customer satisfaction. His work is of the highest quality, he is punctual, performing the work as and when he promised, and he is a delight to deal with. We highly recomment the services of Quality Home Services.
- Approximate cost of services:
- $10,000.00
- Company Response
It was our absolute pleasure to meet you & assist in renovations at your home. We will also go “above & beyond” to work through Design Carpet & Hardwood (Frank Micallef), as he is an “outstanding” businessman & always conducts business the same way that we like to operate.
Quality Home Services treat our client’s home like our own – hence the attention to detail. We operate on the premise that we would like to return to assist in future projects or for you to refer us to your family, friends or associates. Nicely put “we’re not going away”.
Please also be assured that we will be around to have a look at your downspout & we'll see you soon.
Thank you again, for the opportunity of working with you. Phill & Elizabeth Murray