Fresh Cleaning Service

Fresh Cleaning Services agreed to clean our house within 8 to 9 hours with two cleaning personals. Only one person ( an older woman ) arrived at 8AM and told other person was coming. That other person never showed up and this lady was slow and was only able to do three bathrooms upstairs and I had her vacuum the 4 rooms and it took her 8 full hours. Two of my washrooms were two years new and was in pretty good shape and only the shower area for the main wash room needed time scrb the shower area. She was not even able to touch the main floor and she has to leave. Company charged me the full 8 hours ( with a three hour promotion rate) though the other person didn't show up or the older woman was not able to finish the entire house. Company was saying ( without looking) that my house's condition was bad that was why one person took 8 hours just to do the upstairs. That was total lame excuse. even with this I had to go and tell that cleaning person, redo the new washroom shower and a mirror in the room. She was applying the glass cleaner to the tile and trying to clean and I told her how would that work and gave her my product. So my complain is, I hired this company based on google review and that was a mistake. I went again now to check the reviews and none of the reviewers had this lady's name as who came to clean their house. I saw a good review of the person who was supposed to come and didn't show up. The company should have known the person's ability and scheduled the other half of the the cleaning with free of charge or given back the credit for not completing instead of accusing the house condition was bad. The rate agreed was based on size of the house, number of the rooms and number of the bathrooms and yet thy charged the full amount for half job was not acceptable and upsetting. I found this as not complying to what was discussed and unprofessional. I felt like sending a picture of the rest of the uncleaned house to show how clean that looks even without their cleaning. Don't hire them unless you know or someone recommend you to ask for the cleaner that they had experience with because this is a big company just sending cleaners not knowing their ability. I wouldn't blame the person who came but the company should have known how much what type of cleaning that person can handle. I am really upset with the company not accepting the mistake of not sending two people for this size of house but charging the full amount saying the house condition was bad otherwise that one person would have completed. My argument is no, this is a cleaning job and one person can't do everything even if time permitted because if they get tired after while, they cannot do a good job. Very disappointed and will not recommend to anyone.