good stuff, bad communication, neglegent management
Required repair of KitchenAid combination oven/microwave.
Problem: microwave not heating.
Repair took 2 weeks (1 week waiting for the part).
Pros:
- unit repaired successfully
Cons:
- communication. After the initial service visit it took 2 support calls and one conversation with a manager to get things cleared/going
- management negligence: despite knowing of the unit weight (and explicit warning from me too) a *single* person was dispatched for the job. The job did indeed take two person (the unit weights 265lb), so I ended up lifting/moving/sweating it along with the technician. We barely did it together.
Special note:
- would like to praise the technician (Sam) who really took an extra step lifting that beast with my help, sweating and cutting his hand along the way. I think another person wouldn't even start it (and frankly - should not have). Sam did his best and beyond.
I rate overall engagement experience with Appliance Repair Experts as mediocre.
- Approximate cost of services:
- $540.00
- Company Response
Thank for your review Sergei. We appreciate any kind of feedback because it helps us to improve.
The reason the repair took 1 week longer than it should have is because the deposit for the part was not paid on time by you. The supplier will not realease the part unless its fully paid for. The procedure of the deposit was explained to you by technician/office numerous of times, but it looks like you wanted to reconfirm it with the manager first. The second technician is an extra fee and we were affirmed by you that the repair needed to be on budget. Once again we are sorry for any caused inconveniences and we appreciate your business.Appliance Repair Experts
https://appliancerepairexpert.ca/
1-866-244-6051