We had a technician come to fix our washing machine that wouldn't drain. He said a part needed to be ordered and we paid a $300 down payment. After two weeks and many phone calls and emails we had two technicians return at 7 in the evening. After 3.5 hours our machine still did not work and the technicians were just looking for solutions on their phones so we sent them away. We have not had any response since then from the company regarding a refund of our money. The BBB also received no response when they contacted them on our behalf. They did not correctly diagnose or repair our washing machine and kept our money! Beware of this company in waterloo Region!
- Approximate cost of services:
- $300.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.