We have a Samsung gas stove that needed a new igniter for the gas oven. A Samsung igniter is $200 on Samsung's website, and Amazon has universal igniters for under $100. This is the second time we've had the igniter replaced - 4 years ago, the repair was $330 tax incl. After 2 missed appointments by an A.R.E tech, one finally arrived on time.
He was knowledgeable and answered the questions I had. I have difficulty understanding the $670 bill (minus a $60 discount for 2 missed appts). The part was quoted to me as $320. Even if it is a Samsung part (which it isn't), $320 generates a substantial profit for A.R.E. And $280 for labour? The repair, start to finish, was completed in 12 minutes, and did not require complicated gas line work. In fact, the tech did not need to move the stove to turn off the gas line. We're happy that our oven works better with a new igniter, but I will never call A.R.E. for service again.
- Approximate cost of services:
- $610.00
- Company Response
Dear client!
I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.