I have a broken washing machine. I have been strung along for a month now. They don't know where the part is or if it will ever come. The manager doesn't respond, the dispatch is just a phone service person who can do nothing, and the technician doesn't seem to know anything except that the part isn't here yet. They don't communicate proactively. I have to text or call to find out if they are coming and then they say no they are not coming.
- Approximate cost of services:
- $500.00
- Company Response
Dear client!
I'm so sorry that you had such a negative experience with our company and client service. It sometimes happens that the part delivery is taking longer than expected, but we’re always giving updates about the delivery for our clients, so this situation is as astounding for us as it is for you.
We are deeply concerned with your experience with our company and I am prioritizing resolving this issue that you faced with our service.
Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.