All Star Van Lines Inc.

Hello Anne,

Thank you for choosing All Star as your trusted movers! It was a pleasure working with you throughout and we hope to work with you in the future!

Adrianna

Hello,
We appreciate you taking the time to share a review based on your recent experience with our team! It was a pleasure working with you and we hope to assist you in the future!

Hello Arsha,

We appreciate you taking the time to share your moving experience with us. It was a pleasure working with you and we are glad we could help and ensure you had a pleasant moving experience.

Regards,

Adrianna

Hello,
On behalf of the All Star team we would like to thank you for choosing us as your trusted movers. We are glad you had a pleasant experience with your moving team throughout your moving process. We take pride in the work we do so that clients can go to their new home with peace of mind. We wish you the best in your new home and city.
Thank you for choosing All Star

Hello,

We hope all is well during your unpacking process. We really appreciate you taking the time to share your experience with us. We appreciate your business and recommendation! All the best and we look forward to working with you in the future.

Hello and thank you for sharing your moving experience with us! It was a pleasure work with you throughout the way. I will definitely pass on the message to our team!

Hello Vincent,

Good morning, it is unfortunate to see this review that you have posted based on our service. I will answer each of your concerns as I always did from the beginning.

Our truck arrived 1 hour and 20 minutes after you die to the fact that you took the 407 highway which is an express toll meaning no traffic on your end. However, we discussed that we were unable to use the 407 as our residential trucks don't use transponders. You had even told me that you knew there would be traffic for us. We have updated GPS systems that can show you our delay of 51 minutes on the 401 due to two accidents. Moving trucks also cannot go 100-120km/hour as normal cars can because of the size and weight in the truck.

Now, regarding the credit card processing fee, as of 2013, merchants are in fact allowed to charge up to 4% and anything beyond that is illegal. You were notified via email as well as verbal agreement that there would be a fee. Taxi cabs, convenience stores, a majority of moving companies and many other companies charge a surcharge when using your card. We give the option of paying debit (no fee), e-transfer, and cash.

You called the office when everyone was off for the day as we do head out at 3. I am sorry that we couldn't address with you on the day of but the team leader had explained the details. Regarding broken items, I was notified that it was a single item IKEA back piece to a shelf in which we will compensate for the replacement. Send us the info on the model and we can look into it.

It's always unfortunate to see that clients were happy with their movers and the service only to find a 4 Star review. Reviews are very damaging to a business especially in Homestars. As you can see we have an excellent rating here and your review has been the lowest score we have received in all or years of business including Google and Facebook reviews.

We hope you can accept this detailed response as a clear explanation and hope you reconsider the nature of your star rating. If you need anything clarified, feel free to contact me. We had great business interactions prior to your move.

Thank you!