- Approximate cost of services:
- $155.00
- Company Response
We are open to criticism and to hear what our customers have to say. What we don’t appreciate is when a customer needs to make up a story and lie about an event just to make us look bad.
When I left the job, the customer was very happy and satisfied with our work. It’s only after we sent him the invoice that he started to complain why he’s bill was $30 more than he was expecting. We agree that we didn’t disclose our min charge of $150 for first 2 hours because the job description he gave us ( changing a bathroom fan and 2 light fixtures) was a 4hrs job so the price I provided was $65hr. When I was at he’s place he decided not to do the bathroom fan and just do the 2 lights. So the price did changed and when I tried to explain we have a min of $150 he did not want to hear about it. The only person that was rude and used profanity and threatened to bash our name was him. At the end of day $30 is not worth for anyone to argue about, so we sent him a new invoice.
This was a learning experience for us and it shows there are some bad apples out there that have the need to make others look bad to make themselves feel good. Nevertheless we appreciate all our customers and will try to provide the best customer service.
