Fast response and pleasant customer service.
Informal eyeball quote - ie. not based on # of windows or per sq. ft. Advised of a 20% discount however no indication of such as no written quote provided nor receipt.
Next day service and quality job.
Jesus promised to email a written receipt and warranty but did not follow-through. Carlos said only after HomeStars review was completed. I have still not received either. Clearly they have moved on.
- Approximate cost of services:
- $1,300.00
- Company Response
Mr Derek
We are very sorry for your mixed reviews. We have been trying to contact you via email and phone since before receiving your review without success. Our team have told that the job was done successfully and all went well on site. We do our best to send warranty certificates promptly and don't ignore clients that contact us to let us know they have not yet received them or need extra assistance. We wouldn't have a way of knowing that you hadn't received your warranty other than communicating directly with our Costumer Relations team. Please feel free to answer any of our prior communications to let us know if you still need assistance or if there is anything else we can do to make your experience better.
It was our pleasure working for youThe Kanata Caulking Team