Number 1 Movers

I wish I could give zero stars.

When the truck arrived, my mother's items were mixed in with another person's (or multiple persons') delivery and they kept unloading items that didn't belong to her. When we said the items weren't hers, the two movers said "if you like it, you can keep it." This was said to us several times as they offloaded items. At one point, one of the movers turned to my 6-year-old and said "someday you'll learn the world isn't an honest place." This should be this company's slogan.

Boxes were falling apart, soaking wet, like they'd been sitting in a puddle for days. Items were damaged; many, many items. My mom is an antique dealer and knows how to package/wrap things and it was shocking how many things were smashed. Rubbermaid bins were broken and the items inside were crushed, that's how bad it was. Original artwork that had been wrapped in foam and cardboard had broken glass, frames and the artwork itself had been damaged. The mattress was ripped, furniture was chipped beyond repair...

The best part? Not all of her items were on the delivery truck. I have no idea how/why someone's move would be split up. When we pressed the issue and finally said we would pick the items up at the warehouse, we were told the warehouse manager would meet us in a closer location, which was a grocery store parking lot (yes, we agreed to this, but seriously?). We collected a TV stand (broken), her luggage (soaking wet to the inside where the contents were mouldy) and a table (broken). She's still missing original artwork and several boxes. I don't have much confidence we'll ever receive them after hearing several times during unloading, "if you like it, you can keep it."

She called and spoke with Bella in Customer Service who said the manager, Julianna, would call her back the next day to discuss the damage and missing items. Of course, no phone call. The following day, she called again, and again, and no one would pick up (you can't leave a voicemail). I called and connected with Jenna in Customer Service on my first attempt. (Were they screening her?) Jenna gave me the email address for the claims department, and my mom sent photos of the damage with descriptions of the items. She received a reply stating they would offer .60 per pound and they guesstimate the weight of each item via the photos. So, for thousands of dollars in damaged antique pottery, furniture and original artwork, she was offered $240. She refused this and they 'upped' the offer to $573. She refused this again but there's been no progress since.

Plus, still no word from them on the missing items but we were told that they are in a storage unit, behind another person's belongings and that person hasn't secured an address yet, so we need to wait. It's been a month since my mom's move date and now we're waiting for someone else to secure a residence because they can't be bothered to move their stuff to complete my mom's delivery. I've emailed two more times, requesting a date and received no response. I can't get through via phone anymore either.

She did finally receive an email from Julianna who promised to make time the following day to call her to discuss. It's been two days since that promise was made and my mom hasn't heard from anyone.

My mom is elderly. She moved from Ontario to BC to be closer to her grandchildren. A huge and stressful move for anyone, let alone an elderly person. If they can treat a grandma with this amount of disregard, disrespect and unprofessionalism, they are truly number one at something, that's for sure. I'm disgusted with their lack of concern, lack of organization and competency, lack of care and complete lack of decency.

By the way, it you're missing a box of spices and/or the top to an outdoor patio table, I have it...