First a failure to honour a contract and then a failure to make proper amends
BEWARE! This Company did not honour its commitment to our contract and then refused to make appropriate amends.
30 minutes before the movers were expected to arrive, they phoned to cancel the contract! We had engaged Number 1 Movers on April 14, confirmed on April 26, were set to move today starting at 9 am today, April 29, from a condo to storage. The lease on our condo is up tomorrow, April 30. In order to set up for the move, per our condo board's policies, we had to arrange the elevator, hire a security guard for 4 hours for the moving room's entrance to the building, at a cost to us of $107. We also made arrangements at the storage facility to receive our furniture. As well, we made arrangements with the landlord to hand over the keys tomorrow.
All was is in readiness, then 1/2 hour before the scheduled start of the move, we receive a phone call, and an email, "your upcoming move has been cancelled". Explanation: the movers had simply not shown up. The dispatcher was apologetic, but suggested we talk to customer service.
We scrambled to react to this unexpected development. The security guard was already arranged, so that cost was sunk. The condo administrator told us that the next available moving day for the condo is Monday, May 3. We talked with our landlord , who agreed to let us stay until the move is complete at a cost to us of $110 per night.
We then talked to Number 1 Movers, not to the owner, who refused to talk to us, but to a customer service agent. The agent, instructed by the owner, told us that they could arrange for the move to be done on Monday for a $60 discount. We proposed that we be reimbursed just for the out of pocket expenses caused by their failure to perform, $437, nothing for the inconvenience to us. They refused.
This company failed to perform. That's one thing; it happens to every person and company periodically. But once they failed to perform, they refused to make appropriate amends for their failure. That's deplorable. Based on our experience, we recommend that you STAY AWAY from this company.
- Approximate cost of services:
- $1,200.00