Power Moving

Moving & Storage
Toronto ON M3H 5R9
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Reviews for Power Moving

Average customer rating:
9.3 10 (130 reviews)

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Private User
Private User
Private User reviews Toronto, ON
3/10

Not happy at all!

They sent 3 mover which was not enough. One of them was not working really. The office staff was not answering my phone or email on the moving day. It took them 9 hours to empty a 3 bedroom townhouse and 5 hours to just drop everything on the new house hallway. I disassembled all my furniture myself and obviously they didn’t have time to assemble anything. I colour code all my boxes and had room number on them but nobody pay attention. I think their estimation is the problem since they told us it will take 9-12 hours with disassembly and assembly of the furniture but it took 14 hours with out any assembly.
It was midnight when i had to asked them to Just empty the truck and leave. The mover were good at wrapping my stuff
and there was no damage but I don’t recommend them.

Approximate cost of services:
$2,200.00
1 of 1 people found this review helpful.
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Company Response

Hello shabi,

Thank you for sharing your experience with us.

To move average of 3 bedroom house, we are usually sending our biggest truck 28ft, with 3 professional movers.
unfortunately we couldn't answer to your call during the day, as we were extremely busy that day and we are sorry about that, but we did send you a very good movers and good guys to help you with your move and with the process during the move

the estimate that we gave you was for average 3 bedroom townhouse and apparently you had more than the average.

Your move took 14 hours, but we deduct 1.5 hours for you like you asked us to do to make you more satisfied. we did that for you as a goodwill

the total hours that you paid for, was for only 12.5 hours instead of 14 and there's no any damages. From our end, this is the most important thing for us when we are providing our service to our customers

We wish you all the best at your new home

Thank you,
Power Moving Team

svetlana in Hamilton
svetlana in Hamilton
0 reviews Hamilton, ON
10/10

2 bedroom house to a condo

The movers were great they came on time and was very efficient
We are very satisfied with power moving and we will definitely recommend them to family and friends
Thank you Sartaj and Jerry for your help

Approximate cost of services:
$1,200.00
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Company Response

Thank you Svetlana for your kind words!
it was our pleasure to come and assist you with your move
We wish you all the best at your new place

Thank you,
Power Moving Team

shafiu in Niagara Falls
shafiu in Niagara Falls
0 reviews Niagara Falls, ON
10/10

Excellent Service

Very professional. It was a pleasure working with these young men. I will hire them them again in a heart beat. Thanks for taking care of my stuff. Vert good job!

Approximate cost of services:
$800.00
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Company Response

Thank you Shafiu for your kind words
it was our pleasure to come and assist you and we will be happy to assist you again in the future as well

Power Moving Team

C J McClary
C J McClary
1 review Gravenhurst, ON
10/10

Terrific

I was able to book a move in 3 days. The movers showed up on time. They were clean, polite, efficient, and had obviously been well trained. As my husband had had a bad fall and was slightly concussed, we asked them to move much more than originally intended, which they did happily. I paid more than I intended, but given the time and extra work it was still lower than quotes from from other companies, and good value for money. I thoroughly recommend Power Moving, and wish all the best to the two young gentlemen who moved us.

C J McClary

Approximate cost of services:
$675.00
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Company Response

Thank you for sharing your experience with us. It was our pleasure to assist you with your move.
We wish your husband a fast recovery
stay safe

Sandra in
Sandra in
1 review Barrie, ON
10/10

Loading Trailer for long distant move

On time and professional. Took care to ensure antiques were wrapped well
Worked fast and efficiently. Lots of boxes and fragile items very well taken care of well
Thanks Nir and Ben!

Approximate cost of services:
$600.00
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Company Response

Hello Sandra, thank you for your kind words and thank you for choosing Power Moving to come and assist you
we wish you all the best at your new home!

SL in Etobicoke
SL in Etobicoke
2 reviews Brampton, ON
0/10

recent move June 2020

Booking the move was easy and the staff was courteous and helpful. Unfortunately the actual move was a disaster. Most of my pieces of furniture have nicks and scrapes, some of it is brand new furniture. Because my mattress was shrink-wrapped, it is now lumpy. I have a chest of drawers that is now very wobbly because it was not packed correctly in the truck. One of my dining room table chairs was broken. A bed that they had to take apart to move was put back together incorrectly and the clips are nowhere to be found. Another piece of furniture was also wobbly, but with a friend I managed to tighten it back up. The clips to hold the shelves for a bookcase are missing. I don't expect to get any kind of compensation from this company. I asked if they could come and look at the damage, and my request was declined. I was just asked to take pictures and send them which I did. They are repairing my chair but who knows what that will look like. From what I've read from the others, they just get defensive with a bad review. Unfortunately I cannot recommend this company. I've moved many times over my lifetime and have never experienced such damage to my belongings. Pictures of the bed are attached.
I wasn't planning to respond to your response but I feel that I have to because I keep finding problems. You seem to take the position that dents and damage is normal when moving. I wish you had told me that before I hired you. Today we found that the middle piece underneath another large chest of drawers was broken in the move and taped together by your movers. I'll attach a picture. Possibly your movers told you that they told me the other chest of drawers was wobbly, but that is just untrue. My son packs trucks for a living and he said that only happens when the truck is packed incorrectly. Almost every piece of my furniture is damaged, and I don't think you have the right to tell me what is acceptable to me and what is not. Oh and the reason I didn't use movers I had used previously is because they were friends, and I thought this time I would treat myself and hire someone. I am 68 years old and moving is stressful so hiring a moving company seemed to be the best idea. I'm glad that you have good reviews and maybe the majority of the time, your moves go well, but this time, it didn't.

Approximate cost of services:
$1,870.00
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Company Response

Hello Susan,

Thank you for choosing Power Moving for your move.

I'm sorry to see that you decided to write us this review, 12 hours after you emailed us your complaint. We didn't had even the time to respond back to your email

I want to straight out a few points that you mentioned here, as unfortunately this review isn't 100% correct

1. all of your furniture was wrapped carefully with our moving blankets. The pictures that you sent us, shows a minor dents that barley can see in the eye and can happen during a move with any other moving company . if the movers damaged your furniture, we will take fully responsibility on that (like you mentioned about your chair that got broken)

2. a chest drawers can't start to became a wobbly because it didn't packed correctly in the truck, but only if it was installed incorrectly without be tighten enough. the chest that you mentioned was wobbly before the movers wrapped it with our blankets and they also mention that to you before carry it to the trunk

3. I asked the guys to take a look again on your bed and your bookshelve when they'll bring you back the chair

4. as the covid-19 pandemic is still around, we are minimizing the visiting at our customers houses. this is why we asked you to send us some pictures. we are able to deal online with any situation without any problem

5. we are never get defensive with any of our customers. when customer is providing his review, he's only shows one side. we here to provide our side. more than 90% from our customers are very satisfied from our service. I wish that we could make everyone happy but unfortunately it's impossible

from my experience in the moving industry, if you using with another moving company in your past and you are satisfied from the service that they provided you, usually you will hire them again without looking for another option.

we wish you all the best at your new home

Thank you,
James
Power Moving

Private User
Private User
0 reviews Toronto, ON
10/10

Above Expectations

From the get go we had been communicated with clearly and taken care of by Daniel. All our dates and times were set with all questions answered. Moving day was smooth, movers showed up early and were quick and efficient. Payment was less than we budgeted for with no hidden costs. I was extremely surprised at the whole experience as it was much more professional and seamless than I expected. Would certainly recommend them, and use them again myself in the future.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for sharing your experience with us
it was our pleasure to assist you all the way and we are wishing you all the best at your new home

Private User
Private User
Private User reviews Vaughan, ON
9/10

Moving

Our moving experience with power moving was amazing!
The workers arrived on time and were very professional and quick yet, very careful with our belongings.
Will definitely recommend it and use their services again in the future.

Approximate cost of services:
$785.00
2 of 2 people found this review helpful.
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Company Response

Thank you for your kind words. It was our pleasure to come and assist you with your move
We wish you all the best at your new home!

nmalungkit in Toronto
nmalungkit in Toronto
1 review Toronto, ON
10/10

Moving Cities

The workers were so quick yet very careful with our belongings. I was impressed with how efficient they were with time. I definitely feel I received great value for high quality of service.
They were professional and so helpful with unloading all our boxes etc in the right room. They were on time and and their communication on ETA from multiple pick up points to the final destination was great. I chose this company because of the positive reviews I read - now using them I can tell you they proved the reviews right. I'd use them again and recommend them to family and friends.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for choosing our company for your moving needs. It was a pleasure working with you and we wish you all the best at the new place

Private User
Private User
0 reviews Toronto, ON
10/10

Condo from Toronto to Hamilton

3 guys and 1 truck moved about 100 cardboard boxes, 70 wardrobe boxes that needed shrink wrapping, 2 giant TVs, a couch and some furniture from a condo with an elevator to a condo with stairs 70 kms away in about 7 hours. Nothing broken or missing. Everything was stacked at the destination as I had requested.

Approximate cost of services:
$1,400.00
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Company Response

Thank you so much for sharing your experience with us and thank you for choosing Power Moving for your move
We wish you all the best at your new home

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Power Moving

Welcome to Power Moving Helping you with a successful move is what we are all about. We will work with you every step of the way to make moving your household or office as easy and economical as possible. Getting the job done right, the first time, is our main ...
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