I have been without a stove for over a month waiting for them. They claimed they were waiting on parts. Then they said they couldn’t reach the company that had the parts. Then the gave up. Enough said.
- Approximate cost of services:
- $0.00
- Company Response
the manufacture has been closed down for covid.it just recently started up and running.as you can be well aware all the backlog of parts, e mails. phone calls are all backlogged.
when we finally got through, we had preordered some parts for the customer. when we called back to see where his parts were , the manufacture said there is no order and the parts order is missing. we have presently stopped taking requests from this manufacture, due to the backlog of parts , etc.
today we recieved a parts for a customer that we ordered parts in febuary, nine (9) months after the order was placed,this is to show how things are backed up at the manufacture.
unfortunately we cannot provide good customer service or the customer expects service to be done right away. but this cannot be done during these covid times.if he is willing to wait
we can proably help him but he is like every other customer we are at the mercy of the manufacturer.as time moves on, things are getting better, but there is certainly a backlog of calls.
thanks