Titan Construction & Contracting

They are part of Titan Furniture & Flooring, 3250 Ridgeway Dr. 905-608-0634. We agreed on a start date the first week of October. We didn't find out until the day before that they changed the start date to the following week because they had taken on another job in the meantime. The job entailed installing & staining hardwood stairs and installing hardwood flooring and trim in the upstairs hallway. We had already removed all the carpet, underpad and nail strips on the 13 stairs, refinished the pickets & handrail, and painted the new risers. We supplied the flooring, they supplied the treads, risers, nosing, threshold strips and underpad. We were assured several times that the whole job would be completed in 1 day. The finishing is very rough. There are many places where the flooring was poorly cut so that there are gaps between the floor and the trim. The joints on the trim does not fit together well (there are gaps). They even had to remove part of the trim because it made no sense how they had extended it out so far - and they have left the wall there damaged. Many of the pickets do not go flat to the floor. The installers put nicks and dents in the new stairs that were not there before they were installed. They cut away our post and had to replace it and ended up staining it a different colour from the stairs and leaving it really rough and unsanded. Of course we had given them 2 samples of the flooring for them to match the stain for the stairs and that was not a good match. One of the pickets has not been re-attached. They have left a big blob of some sort of adhesive stuck in the middle of our front porch. Many, many items have been left poorly finished. Jason, the general contractor, is amicable and tries to get the things done. Unfortunately, things are constantly postponed and his subcontractors do not seem to care about doing a good job. They have stopped responding although they have reassured us that they would fix everything up. All of these things can be fixed, but they haven't done it. Actions speak louder than words. It is now nearing the end of January - 4 months later, and we are still waiting for them to properly finish the job. We feel we have been more than patient. At this point, we cannot recommend them.