avanti appliance repair

Avanti appliance repair did a home visit to repair my Samsung oven. The technician did a speedy repair was on time and showed me the part cost from the manufacturer that made me feel I received a good deal.
Bob

Woke up to a broken fridge and called Igor. He answered promptly and was able to come to my house that day. Upon arriving he said he would be able to fix it that day as he had the necessary parts. Took him about 1.5 hours and the fridge was fully functional.

Overall poor customer service. He refused to put on a mask when one was offered to him, and then started saying how healthy he is and how COVID-19 is a hoax. Deposited explaining that I have two young children at home who are vulnerable to getting sick, he refused to put it on saying that he couldn’t work with a mask on or with shoes off; so he insisted on wearing his shoes on my carpet, leaving a beetle and stains on the carpet for me to clean up. After learning that my washer actually working properly, he said he would charge me $90 for the diagnostic fee, which was fine by me. But when I was prepared to pay, he said that he needed to charge me $10 more for “labour”. I said that wasn’t what he said 10 minutes ago, but he tried to persuade me saying $10 is not a big deal. I think one would understand that it’s not a matter of $10 being a big deal or not, but the fact that he was trying to con his customer! To be fair, I can’t speak to his competency as an appliance repairman because my washer didn’t end up needing his work, but his overall attitude and work ethics are what put him way below the bar when compared with his competitors.

Igor was very prompt and attentive in his service when we called for our dryer to be repaired. We called on a Saturday morning and he made sure he came by to help us as his last call of the day (early evening) on Saturday. We will definitely call him again for our next appliance repair needs.

My washing machine stopped working one evening, so I called Avanti Appliance Repair at 855pm expecting to leave a voicemail. I was wrong...Igor picked up and said he could be at our home the next morning!
The repair was done quickly and professionally! Will definitely recommend Avanti Appliance Repair to my friends.