Never ever buy a large item from Trevi
Just look at the other reviews and you will understand that I am not alone in thinking that this is a horrible company.
Avoid TREVI like the plague for big ticket items. Here is my experience on an item (pool heat pump) that costs over 6,000$.
First, the salesman never explained to me that I would have to put a 220 V outlet. My previous heat pump one did not require one. The cost because of how far the electric box was reached 2500$. At installation time, they removed the old heat pump but would not take it away: I had to arrange for this! Since the old pump's base had tilted over the years I could not adjust the base until the old pump was removed. They did not give me time to make that adjustment and installed the new one "tilted". I could not believe it and begged them to adjust it: to no avail.
I then called Trevi and here is what I was told verbatim: "Le client est responsable de signifier son insatisfaction, après l'installation. Translated: The client is responsible to signify his dissatisfaction only after installation"!! They absolutely refused that the 2 workers spend any time levelling the heat pump.
I later on hired a person to level it, as the pipes were short and stiff and I risked breaking them. It took him 5 minutes: no charge.
The so-called quiet heat pump as I was assured turned out to be very noisy. Thanks, Trevi. Too late to return.
Will I ever buy anything from Trevi? No way. Beware, go somewhere else. I myself run a small high-tech corporation and if I ran it like Trevi, I would have been bankrupt by now.
- Approximate cost of services:
- $6,000.00