Student Works Window Cleaning

Edit 08-14-19

When I spoke to Riley he did offer me a refund of $30.00 This refund was conditional on me removing my review. I told him I wasn't willing to remove the review and the amount of refund wasn't adequate. A sliding door and a patio door were missed not two windows. Some of the windows that were done had streaks and squeegee marks. As I mentioned earlier it was a very hot day so possibly they didn't use enough cleaner.
At no time did I argue or demand that I wanted a full refund. To the contrary I told Riley that I didn't expect to get anything for free but expected a partial refund.
I want to close this discussion. If Student Works want to issue an unconditional refund of $30.00. I will accept this as a resolution and move on. They have my address and can mail me a cheque.

Edit: I was contacted by Riley a manager at Student Works. He did offer a $30.00 discount if I removed my review. He also offered to return to redo our windows. I declined both offers. I think $50 would be more reasonable. I didn’t expect a full refund.
Because they were late and didn’t do the job as per the contact I suggested his guys maybe needed more training and weren’t very professional. He said I was rude. I told him this was the end of the conversation. I didn’t appreciate being insulted and hung up the phone.
He did say that they receive about 12 complaints in 100.

Original post:

I was contacted by Student Works window cleaning the end of June. I agreed to having our windows cleaned at a set date and time. On the date and time no one showed up to complete the work. An hour after the arranged time I decided to call the sales contact. He informed me that someone would arrive within 1/2 an hour. 2 guys showed up at my house 1-1/2 hours after my scheduled appointment and proceeded to clean my windows. In all fairness to them it was a hot day and they may have been running behind schedule. Someone should have called to inform me if they were running behind schedule.

It took them approximately 45 minutes to clean 45 windows. This would mean they averaged 2 minutes per window. This includes ladder setup and removal. I think it would be impossible to properly clean a window in two minutes.
I paid them upon completion. I was home but didn't watch over their work. When they left I realized they didn't clean 1/2 a sliding door or my lower level patio door because the screens were locked from the inside. I planned to unlock them prior to them arriving but forgot. When they discovered the doors were locked they should have asked me to unlock them. When I did an inspection I could see that the windows must have been drying quickly. There are many streaks and squeegee marks.
I contacted the sales person to inform him. He offered to come back at a later date to redo the windows. I declined because it is a very busy time of year and it's difficult for me to schedule another appointment. I believe I should have been offered a partial refund.

We have our windows cleaned every year. This is the first time using Student Works. Based on my experience I wouldn't recommend them.

Rep came to my home (door to door) looking for business. Gave me an evaluation and price right on the spot. Set appointment date right away for the beginning of the season.

Date selected: Punctual arrival (07:00 am), work completed on time and vey well done.

Manager responded promptly to service request and was on time and very professional. The window cleaner took his time to do a good job and was also very professional. I recommend this company and will use it again.

The service provided by this company was excellent. The price was fair and the follow up contact from the representative due to rain was constant. The staff were polite and worked quickly making sure every window was spotless. Very very very pleased.

I was told by the sales rep that they would be able to get all the metal clean. I even made sure that they where aware of the vines that were previously there. I was advised that I would not have to pay anything if I was not satisfied with the work done. First the rep that had offered me the deal did not call me. I had to contact them to get a cleaning date. The day came and the two students started to clean them for two hours before advising me that they were not going to be able to clean them perfectly. One even said I would not pay for the best job that we would be able to do here, we. Just do not have the tools. When I called the rep I was told that I would not get back my deposit because the students did work for 2 hours. What happened to the original agreement that I would not have to pay if I was not satisfied with the work. Think twice before hiring.

The crew was amazing, worked efficiently and communicated effectively. Our windows look amazing! I am super happy with them and will definitely be calling back next year! Great Work Guys!

Matt and his team of cleaners did a great job cleaning the exterior windows and the eaves and soffits of our two story home.
They took their time and did it well. Very pleased with the results.

Communication was initiative and effective. They came on time and the work was done professionally. I was satisfied with their job. They were caring and left my property clean when they finished.

The service was very good and workers were polite . They arrived on time and finished in the allotted time . They went above and beyond the duties they were contracted to do.

I can see finally out my windows!!
Fast, ourteous and professional work performed.
I couldn’t be happier.
Thank you, Taylor. You have assembled an amazing team.
Good luck in the summer!