Do NOT use Bobby and if you do, do NOT give him an upfront deposit!
Bobby gave us a quote over text for $900 to rough in a shower faucet. He said he could do the job for us on Aug 7th but he required a 50% deposit right away in order to save the spot. On July 27th I e-transferred Bobby the 50% deposit of $450.
On July 30th, we heard back from another plumber that we'd previously asked for a quote. This quote was only $565 compared to Bobby's $900. So the same day I sent a text to Bobby saying "Hi Bobby, we have a plumber referred by a neighbour who's more of a junior plumber who can do the work for much less. Are you able to fill our spot for next week with someone else and return our deposit? If not no worries we'll honour our commitment."
Bobby responded to my text saying he'd return half of our deposit $225. I responded saying that if he won't give us the entire deposit back then we'll just stick to our original commitment and have him do the work. Bobby then accused me of playing games to which I responded no we're just not going to pay him $225 for doing nothing. To this Bobby responded by saying he's no longer willing to return any of our $450 deposit to compensate him for wasting his time (please note that Bobby never visited our home and only spent a couple minutes on the phone with me when he provided the quote). I responded saying that he still has to come on Aug 7th to do the job per our original agreement. Bobby responded to this by insinuating that l cancelled the job and hired another plumber. I responded again noting that at no time did I cancel the job nor hire another plumber so he had to either come and do the job or give us our full $450 deposit back.
Bobby just continued to refuse to do the job. He said he'd only agree to going back to returning half our deposit which he did on July 30th.
Therefore, Bobby took $225 of our money which was supposed to be a partial upfront payment for a job that he refused to do.
- Approximate cost of services:
- $225.00