We hired Andrew to remove an existing kitchen and prepare for installation of a new one including demolition, some minor plumbing and electrical and new drywall where required. Andrew and his crew showed up when they said they would and left as scheduled. They were paid to remove the exiting flooring but left over 40 screws protruding. They were tasked with extending a wall but rather than removing the drywall and providing new they attempted to feather out over a corner bead leaving a 1/4 lump in the middle of a wall that would be receiving cabinets (Notice the gaps on either end of the cabinet in photo after going over the corner bead left in the middle of the wall). Renovations will always create a mess but Solid Solutions made little to no effort to contain their mess to the kitchen. The final day Andrew and his crew ran fans in the corners to dry the mud while sanding adjacent walls effectively distributing drywall dust to all parts of the house. Since they were not tasked to do any finishing work other than drywall they seemed content to finish quickly and leave problems for the next trade including removing screws from the floor, filling pin holes in the drywall and leaving a wall that was decidedly not flat. Nice people and showed up as promised but a disappointing result.
- Approximate cost of services:
- $8,500.00
- Company Response
I apologize that you had a bad experience with Solid Solutions as we pride ourselves in customer satisfaction. I understand that we were a last minute call before your kitchen had to be ready for installation of cabinets. Due to the very tight timeline I believe we did everything possible to prepare and maintain your schedule which did include running fans to dry the mud in the kitchen. I am aware that the guys set up a barrier in the kitchen to make a temporary enclosure to try and help contain the dust as best as we could. On the last day you did express that you were a little upset with the amount of dust that the renovation created and we gladly refunded you the amount of a professional cleaning service to help satisfy your experience. I apologize that you were unhappy with a few issues in your project which we would have been happy to come and take care of. It is unfortunate that we were not aware of them until you wrote this review three months after the job was completed.
Best of luck in the rest of your endeavours!