I had an emergency situation at my home that required the attention of a locksmith, immediately. I put out a number of messages and Check Point quickly responded and dispatched someone to change the locks to my main door and separate entrance door. I couldn't believe that the price for the work totaled $2,254.35, but this is what they presented me with upon completion. Of course, emergency situation or not I should have been more careful!
Three months later, the bolt for the separate entrance door is stuck. No matter what we do, the bolt won't unlock and so we aren't able to open the actual door. I called Check Point, expecting that they would come address the problem at no extra charge, especially given what I had paid them; they responded by saying there would be an extra charge to do the work because I'm past my 90-day warranty. They did the work 94 days before my call to them about the problem, and although it was 4 days beyond the warranty they refused to address the problem unless I paid again. Of course, I understand and respect that warranties have timeframes for a reason but when running a business I would hope that a service provider would put things into context. The fact that I paid far more than I should have had to and with the work turning out to be ineffective, it's horrible customer service to tell me that you won't come look at the problem free of charge because the call would have needed to come through 4 days earlier.
In doing additional research on this company over the last few days, in addition to seeing horrible reviews I discovered that they were featured on CBC Marketplace as a locksmith with a reputation of ripping off customers: https://www.youtube.com/watch?v=bvlzZnhZhrc
- Approximate cost of services:
- $2,254.00