- Approximate cost of services:
- $250.00
SHODDY WORK AND UNPROFESSIONAL BEHAVIOUR.
Based on the position of the damage we could not have caused the dents in the white aluminum, however we have agreed to replace the damaged pieces anyways. These windows are removed and installed from the inside. The only thing done on the outside is a knife is used to cut the silicone bead. It is impossible for the dents on the top of the frame to be caused by the knife.
You have not provided any pictures of the damage to the wooden interior frame like I requested.
The second piece of metal framing cannot be removed without removing the window. We decided that it must be done in our shop to minimize the potential for damage as your windows do have rot in the wood, and to have the best change of saving the glass unit as it needed to be removed as well to get the aluminum off.
Because of the age of your windows the aluminum part was not able to be sourced. We had to have the pieces manufactured. We have no control over the manufacturing timeline of other companies.
We only provide digital quotes. There is no way for the estimator to give you anything other than a verbal quote. Digital quotes are sent out to all customers who provide an email address.
As for the arrival times, it is a 1 hour arrival window which was explained when the appointment was booked. Your appointment was for arrival between 9 am and 10 am. My installers were never late to any of your appointments.
H and A are my mobile installation team. T does not usually go to customer homes. Your demand that it only be T who comes to your home is a major factor in the delay of ordering the aluminum because he is booked in the shop and unable to go out. He came to remove the window at the earliest possible date. This demand will also cause the reinstallation to be delayed.
As stated above, the second piece of aluminum could not be ordered without removing the window.
replacing glass on old windows and 2 screens
Thank you so much!
Thanks you Eugene! It was a pleasure working with you.
New build, mirrors, glass walls and glass doors
Thanks Danny! It is a pleasure working with you.
Thank you so much!