Park Royal Homes

Built with ParkRoyal in Aspen Trails sh pk. Moved Apr 2018 and still having issues. We had 43 issues on list (emails to prove this) and still not resolved. When we moved in I told them our shower was not draining properly. They came out and “fixed it” and on our 31st day water came through the basement ceiling and damaged my coffee table too. Have not received any compensation. The plumber came out days later and showed Larren their supv and I the photo of a toilet paper roll being used as part of the plumbing under the shower. I was appalled. Issues include missing screens for weeks and it was a hit summer and could not open windows, missing light fixtures, microwave not installed and missing trim kit, wall not painted and showing green dry wall and no baseboard in master ensuite, fireplace completely tiled over unlike plans showing opening for tv to be hung; damaged floors and cupboards, cut my upgraded counters incorrectly and did not put in tip out under sink; shelves missing in laundry room, broken window put in, put up lights with finger prints, when shower leaked workers left hand prints over walls and eventually I cleaned as cleaners did not come for 6 weeks, did not put taps on tub as per plan and came back to fix but did not put wand in tub as paid for, deck nailer placed on back of house when it was cancelled and had to add siding afterwards and the list goes on. Some of these things have been fixed or I have allowed a solution for. I asked for some compensation but was told that I was given 3 under counter storage units for no cost. This was the solution for not getting the tip out. However they put in ones that were not agreed on and do not fit. We thought the cost was good but in the end every upgrade costs so much you are better off with a different builder. I have not shared most of my issues, just a couple and I have the emails and pictures to support these comments.
This was my 5th build and the worst. If building in this area, go with Coventry Homes. We used them for our Emerald Hills home and would recommend them by far. We had a couple of issues with them but they stood by and fixed them. Even compensated us for things that were not directly their fault but the trades they used. I Believe that there is always going to be a few issues but it is how you go about fixing the issues. DO NOT BUILD WITH PARK ROYAL. I am only doing this review to save you the grief we have endured.