Custom Kitchen - Extremely bad experience
- I’d like to raise some awareness so people can do their due diligence and look for alternate options. These guys will say anything, big things, sweet talk to get your job but promises will fall short and are not kept. As a customer once you are stuck with them after you paid deposit and now you may be harassed in many ways. They know the tricks to extract more money from you with changes that as a client you may not be aware of typically.
- Abusive language usage by one of the owners in your house once you ask questions or raise concerns.
- They are not professional enough to handle big kitchen jobs as they do not respect timelines at all. A lot of false hopes are provided.
- They changed designs on us to save more money for them and we didn’t even know until our Appliances didn’t fit and we had to change Appliances from our original order and we incurred additional costs for no reason and have to live with the undesired & unwanted changes. Even though these guys had the original spec sent via emails for our appliances they continued to evade.
- Approximate cost of services:
- $60,000.00
- Company Response
Dear Private User,
We are truly concerned and disappointed that you feel your experience with our company was negative. At Edge Kitchens we strive not only to meet our Customer expectations, but to exceed them from the initial consult, design, and installation to ensure a positive experience and successful job. We encourage all Customers to contact our team with any questions or concerns they may have so we can address them in a timely manner. We are fully committed to client satisfaction and a quality end product. Without knowing your identity it does not make it possible for us to qualify the job you are referencing. We have contacted Home Stars to investigate further.Please reach out to us at 905-842-3343 or info@edgekitchens.ca and our team will be happy to address any of your concerns.
Edge Kitchens Inc.