Urals provided excellent service. They were polite, professional, and diligent. My only "complaint" would be that they were "too careful" (yeah, I get how ridiculous that sounds). They wrapped all of our furniture in furniture pads and tapped it on. This meant there was essentially no risk of things getting damaged while being moved in and out of the house, no damage in transport, no scratches on the wall, etc. The cost is that it takes them longer, as they have to wrap everything up and unwrap it at the end.
The "complaint" part of this is that they did this even for our old, junky furniture that we would not have cared about. I cannot really call this a complaint, because I am not sure what they could do different, as it would be rather strange, and maybe rude, if they had asked "do you want us to wrap up this old chair?" I guess my advice to the customer would be that if there is anything you don't need them to be careful with, let them know.
So the message is that these guys are awesome, and provide very high quality service. There is no question that I would use them again.
- Approximate cost of services:
- $1,100.00
- Company Response
Hello Jonathan,
Thank you for the great review and the top star ranking.
We are glad you are touching on this important question of furniture wrapping. Furniture wrapping is the basic service that sets our company standards. We provide wrapping furniture into the moving blankets to protect not only the furniture itself but also the walls, floors, stairs, etc. we wrap any furniture regardless of the market value.
Another reason why we wrap all items is that we cannot estimate the market value of your belongings and (which is sometimes more important) your personal value of individual items. For example, an old dresser might be given to you by your grandfather and it will be impossible to replace it with a similar item.
With all that said, we can leave the furniture unwrapped upon the client request. We appreciate your feedback and from now on will be checking with the customers on this note before we start the job.We hope to your understanding and would be happy to work with you again.
Best regards,
Urals Moving team