Centre Canadien D'électroménagers / Canadian Appliance Source

I found their salesman François Matte to be very knowledgeable in the product department and with excellent salesmanship skills only found only with individuals having astute, refined professional selling skills.

If you need repair after delivery only hope that manufacture service man could fix it if not you are in big problem.
I buy Haier washer and dryer unit 31 july 2017
It never work after delivery and refuse to replace the unit use the warranty from manufacture the repair man can’t fix it parts unviable and GE Appliance now claimed that is not if fault but Haier America. No body take is responsibility

Now after 2 mount of waiting to fix or replace that unit have no choice to take legal procedure.

Stay away from CAS

Our salesman Laurent the assistant manager was amazing. Very knowledgeable and extremely helpful. Asked all the right questions in order to guide us to the right products to suit our needs. Would ask for him if I need anything in the future. He is one of the best we've ever dealt with. We are very grateful for his help.

My representative was really very patient and provided all the required technical information and guided me in making the right choice for my 5 appliances. thank you very much Guy!

1st time dealing with Appliance Source. Service was very quick , professional. Great recommendations. After placing the order everything was delivered as promised. No waiting.
I would recommend dealing with them anytime.

Steve

We've always received excellent service and technical knowledge from Mr Krikor Kebabjian, very appreciate of his help ! thanks very much and look forward to doing business with you again in the future

Our first Time doing business with this company. In so far as customer service is concerned, it was very cordial, very professional. For the delivery, the waiting was minimal, the follow up with the shipment was great. Even on the day of delivery the Time was respectés and the delay wacommunicated to us by phone.

We received pur goods, yesterday. Therefore I cannot comment on
Customer service after sale.

Bad vendor and store manager (doesn't know their products). They are unable to admit their errors. I won't go there again and I told all my coworkers and friends to not put a foot in there.

Krikor "helped" me to get my new washing machine and my new dryer.

April 25th
* I asked for stacking appliances, so he showed me around, very kind, offered me a coffee and all
* I asked the difference between front and top load. And he said only the quantity of water needed ...
* I asked him if he would suggest me some brand and he told me Bosh ... the most expensive model
* I needed to go with what I read online, and went with Electrolux since they got good reviews

May 10th
* Got my appliances (really good delivery guys)
* I tried to stack them, but after looking at all the booklets and on the internet for a couple of hours to see how to do it, I saw that I was missing the stacking kit .... which Krikor didn't mention me
* And also he didn't mention that this was a model which was spitting out the humidity in the washing machine drain and the hot air ... in my appartment!
* And I'm stuck with a dryer in my kitchen

May 13th
* Called Krikor back beginning of the afternoon and left a message
* Need to call him again just before the store closes since he didn't call me back
* Told him about the stacking kit
* He told me that I didn't tell him that I wanted to stack them, even though he showed me the top load models that can only be stacked...
* Even if I would not have mentioned him that I wanted to stack them, a service professional would have asked the question
* The only thing he could do was to sell me the kit with a rebate of 3$...

May 15th
* Krikor call me back forgetting that we already talked May 13th
* I thought he changed his mind, but he was just lost
* Still not recognizing his errors
* He told me that if I was not happy to get my stacking kit with a 3$ rebate I could go to a competitor

May 16th
* I called client services
* Nancy answered me
* Really polite and professional
* The only thing she could do was a rebate of 18$
** But I had to give a deposit
** And I had to go pick it up! (Even if I already paid for the delivery of my appliances)
* She told that her and the store manager didn't know that the models needed a stacking kit, but still I had to make her admit that it was an error from their part ... even with that, she didn't have a better offer for me.

In conclusion, they say that they treat us like a member of their family ... I suppose they refer to Harry Potter living under the staircase in his uncle house. Words are not enough, you need to put actions behind them!

Delivery people rude, quality of product bad and salespeople misled about delivery of products.
Should never have given them a try. It is upsetting when you buy a new product and then have to be treated badly and fight to get customer satisfaction. Stay away.

I got the best price for this Refrigerator and Warranty with outstanting customer service from Lawerance the salesman he was knowledgeable kind and courteous. I would definitely recommend him to others.