Stonemark Design & Construction

I hired Stonemark to redo the walkway and landscaping design for the front entrance way to my grandmothers house before she put it on the market. The house had not been touched since it was built in the 60s and I could not believe the design and ideas they came up with to make it look both modern and welcoming. I could not have been happier with their overall design and quotes after our first meeting and now that the project is done, it looks absolutely stunning. Throughout the whole process there was great communication, whether there was minor material changes needed due to covid supply issues or requests on our end. Even with these minor tweaks and covid hiccups the project was completed on schedule without compromising the quality of the work. It was a pleasure working with the professionals at Stonemark, I cannot recommend them enough!

BUYER BEWARE!! Stonemark completed an extensive landscape job for us in summer 2019. Although initially really pleased with the final product, we were extremely disappointed with the follow up and lack of communication we received from Chris when we contacted him a few months later to inform him that things were already starting to shift around due to obvious drainage issues and a lot of our plant material wasn’t thriving.

One of the biggest reasons we decided to hire Stonemark was because we wanted to support local and trusted that Chris was an honest person who’s small town word of mouth reputation was important to him, therefore not being “one of those” contractors that got their money and ran - boy were we wrong!!
It is unbelievable how people’s communication can change...eager and quick to respond when the job is happening and they’re to waiting for a pay check to the stark contrast we experienced after the fact. We had to send sooo many texts, emails and phone calls to get any sort of reply from Chris that it honestly felt like borderline harassment on our end. When we would finally hear back, he’d make promises that he didn’t follow through on and wouldn’t show up when he said he was coming by. We managed to get a few hours of repair work from his crew but it was subpar and never completely finished - trying to get in touch with Chris was exhausting and we eventually gave up. Not at all what we would have expected the outcome would be for the $50,000+ we spent on the project.

Unfortunately it appears Chris has gotten greedy and bitten off more than he can chew. He has diverted his attention to larger out of town commercial projects and left his smaller local residential customers in the dust!

Stonemark Design did our front entrance - drop front custom inlay with blue stone landing . We are so thrilled with the scale, proportions and overall design. We really weren’t sure what exactly would work and they were great at communicating and consulting us on a design that fit our style as well as home. Great customer service . Very pleased

BUYER BEWARE! In the summer of 2015, we chose Stonemark to do our landscaping work, after meeting with various companies/people. We liked Chris and trusted him. This work was important to us because we were spending $13,000.00 of inheritance money to have our property nicely landscaped! Chris completed the job in August of 2015. We were initially very happy with the work that was done. But now, we have been trying since April of 2016 to get Stonemark to honour their two year warranty on repair work. We have tried contacting them through phone, text, email and Facebook Messenger. In 2016, we were promised twice (April and September) by Chris that he would come “within two weeks”. This year, we have been dealing with Kaitlyn, and again, we were promised numerous times that the work would be done. Again, they have not shown up and now they are not answering our messages. They came once in May (while we were out) and fixed a gap between the steps, which is now crumbling away again, and ignored all the other glaring issues. While the interlocking work was mostly well done, the natural stone front patio started crumbling six months after it was completed. The grout was never sealed, so it is absorbing all the water when it rains and during the winter months. It has turned from a very light grey into a dark brown mess. As it dries, which usually takes days, it is crumbling off. There are many spots that need re-grouting. We are extremely disappointed and upset that Stonemark had no problem taking our money, but have not fulfilled what they promised with our purchase! These are apparently minor fixes (according to Kaitlyn), and yet they still haven’t done them. Don’t be fooled by the beautiful work when it’s first completed…it won’t last…and then you’ll have to hire a real professional to fix it. Unfortunately, we aren’t the only ones that have been misled by Stonemark. There are other negative online reviews regarding the lack of communication once they get your money. Shame on you, Chris and Kaitlyn!

Be aware. Very unprofessional. We needed to have our project completed by a certain date so that the next contractor could start, we were told that this would be no problem at all. But everything changed after the deposit was given. Totally avoided me and did not return emails or msgs to let me know that they were running behind. Extremely hard to get in touch with once you agree and give a deposit. They need to learn some customer service skills. Due to their lack of communication other businesses schedules were affected.