Personal Movers

The move was scheduled for 9 am. It started with a call saying it’ll be 9 – 9:30. At 9:24 I received a call that they can’t find the place and have the wrong address. Around 9:45 the truck shows up and I watch them painfully try to backup for 5-10 minutes. (I had my car parked out front to save a space and moved it when the truck came).
They come in and started the move out process. I had moved most items over already by myself, so there were very little boxes. I immediately noticed that they were a little slow gathering items. For example, taking apart table legs, which I didn’t feel was necessary, by a hand screwdriver, and spend a ridiculously long time wrapping the couch in plastic while just placing the cushions in the truck. After three hours, they finally start to take apart the furniture, a large dresser/bookcase and the loft bed. Note – they tried for a long time to take the dresser/bookcase down the stairs, even though I had told them I didn’t think it was going to go. Even though these are ‘professional’ movers, they did not have any power tools or even an allen wrench. Asking me for tools and taking apart everything by hand.
At 2:30 everything is loaded on the truck and they say they are ready to go. Not everything from the house was removed, but I was so frustrated at that time I didn’t even tell them to get the rest if the items, as I knew I could grab the rest way faster then them. They also never checked.
They inform me they will be taking a 30 minute lunch which I won’t be charged for, which is fine. Note – according to google maps, the drive time between locations is 7 minutes. At 3:30 I call them and ask where they are, and they informed me a few minutes away. I watch them painfully backup again, and an item to note, The truck took up half of my neighbour’s driveway, I understand trucks need space, but the individual with a car parked beside it, completely blocking their entire driveway and access to garage.
During the unloading process, my daughters and I are grabbing items, and removing the ridiculous amount of tape and covering over items. We tell them not to bother putting the dresser/bookcase back together and to focus on the bed. They start looking at items, moving everything out of the room they placed it in to see the pieces. They ask me about instructions and I said I did not have them. They are basically just standing there, staring at items for a long period of time, when I ask them if they are going to be able to put it back together. I said that I was upset, as I mentioned the bed when I placed the inquiry and if they were not able to put it together they should have told me before they took it apart. The one individual, raised his voice to me and exclaimed that nobody can put that together without instructions and stormed out. Needless to say, I was extremely upset. He called the manager I am assuming and came back and I looked up the bed number to model and instructions were found and they start the long slow process of putting it together. Finally around 10 pm they give up. The beds are not put together but my daughters and I will be able to complete the next day with proper tools. Most items are not put away, and I was charged over 2000 dollars for the worst move of my life.

Thank you very much for the fantastic help today loading furniture, etc. The movers were extremely efficient and methodical in packing the storage container. I highly recommend Personal Movers and will be calling for myself again for any future moves. Many thanks!

This is a great company, provided a detailed document of engagement, the movers--Dane and Roy, showed up on time and carefully wrapped and efficiently moved everything and assembled the furniture.

Amazing professional service from the beginning (when I called to inquire about services and availability) to the end until our furniture was all moved. Alfred was very courteous and friendly on the phone and the three movers that actually did our move were very personable and went over all the paperwork of what we had hired before the move started. They introduced themselves as well but I can only remember the name of one them (Hussain, not sure if spelled right sorry!). They moved my piano and some other large things and were very careful and professional! Highly recommend the company and its movers!

I can’t think of enough positive adjectives to describe how relieved we are that Personal Movers was available to assist us in getting our belongings delivered to our new home. The crew exercised professionalism, demonstrated experience, took care to protect and we’re more than personable from their arrival and throughout the twelve hour shifts on both days of delivery, Thank you seems so insufficient, but I cannot recommend this company enough!

We used Personal Movers and they were phenomenal. They showed up on time and got straight to work. We had Hasan, Husayn and David show up and they were kind, personable, and very hard working. Due to poor planning on our side we originally thought it would take maybe 8 to 10 hours but it ended up taking 12 hours. The movers had a positive attitude the entire time and seemed that they just wanted to help us get it done. We really enjoyed getting to know them and even though the move was tougher than we thought, they made it feel much better and stress free. They did a great job at taking apart our furniture and putting it back together. I really appreciate all of their hard work!! Thank you so much, guys! Communication with the office was also a breeze!

My experience today with this company was fantastic! Both gentlemen were courteous and friendly. They took so much care with my possessions and they used blankets and mats that were very clean. I was very pleased with this company.

GREAT SERVICE. VERY CAREFUL. VERY FRIENDLY. ARRIVED ON TIME AND WERE AWARE OF TIME FRAME FOR ELEVATOR RENTAL.

My husband works out of town and I needed help with the move, I reached out to Personal Movers and with a limited amount of time to move, they worked with me to schedule me in on short notice. We had one truck with two professional and friendly guys who worked super hard and efficiently!
So happy I chose Personal Movers!! They made my life a lot easier through a stressful time! Thanks!

We hired Personal Movers to move 20 prepacked boxes and our large furniture a few blocks away. Considering everything was ready for them and they had our inventory well in advance it took them 10-1/2 hours and 2 trips. We have a few major damages, like a chair and mirror and quite a few scratches and dents on other furniture and house. We felt that most of the 4 man crew were inexperienced and not as careful as required. They also had the advantage of walkouts in the basement of both locations, no small or fragile items, and not a big house move.
So although the crew was pleasant to work with, overall not a great experience.