Septe 2021-second time around I wasn't so lucky with this company. It took a team of 2 movers 5 hours to move a 2 bedroom house to a garage in May took another team 9.5 hours to move from that same garage this time only a one bedroom house to my new house in september. Expressed my concern to the manager, of the difference on time charge, he was not overly friendly or helpful this time. I could not believe the difference in service. Changed my rating from a 10 to 4 for this reason.
May 2021 - This team was professional from the moment they gave me a quote to the moment I made the final payment. They came in, introduced themselves walked through my house to understand what was required and what I would need immediate access to and delivered as requested. I would not hesitate to recommend this team of professional, courteous movers to anyone. Great job everyone!
- Approximate cost of services:
- $900.00
- Company Response
Thank you for taking the time to leave such a great and detailed feedback for us! We appreciate you trusting us with your moving needs! Enjoy your new home!
Kind Regards,
Personal MoversUPDATE:
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience.
We did go over your file and noticed that your 2nd time move with us took a little longer: 7.5 hours to complete, but not 9.5 hrs as you mentioned. It did indeed take a bit longer and we understand this is not what you expected because the first time you had moved with us it was 5 hours. Please understand that every move is different and the time it takes to complete it as there could be a lot of factors involved: walking distance from/to the truck, moving to a different location, weather conditions, ease of access to the truck or building, elevator access, etc.
We do pride ourselves for our quality of service, and regret to hear that standard could not be met the 2nd time you booked with us. You were, however, very happy with our service the first time you booked and invite you to give us another chance. We would be happy to give you a discount on your next move.
Kind Regards,
Personal Movers