Furnace Family

We recently replaced our 21 years old 2 furnaces and water heater through Furnace Family and very pleased with their service. I did online chatting on their web site with owner Dareck M. what I am looking for and soon got a call from Dave L. Sales Manager to set up time to meet. Dave came to our house, explained in detail various options, pros and cons, answered all our questions. He provided detailed quote which was very reasonable with no hidden fees or extra costs. We set up installation date as per our convenience. Crew of 3 guys Ross, Matt & Richard came with 2 trucks, introduced themselves and explained what they will be doing. We found the crew very skilled/professional and they completed 2 furnaces & a water heater replacement in about 5 hours. All work was done to our satisfaction with best quality workmanship. We had messy separate drain lines from 2 humidifiers, A/C unit going to floor drain and they combined them all in one PVC line and placed neatly. They answered all my questions during installation and their team work was remarkable. All work area was cleaned thoroughly after the work. They tested all equipment after installation, explained the functions and made sure we understood. After couple of days, I got email from their office to set up City Inspection. City Inspector came and was satisfied with the up to code installation and provided inspection sticker. Nikki W. from their office took care of 10 year warranty registration as well as processing rebates with Lennox. I received email direct from Lennox with my warranty letter and rebate payment. Dave L. followed up if everything went to our satisfaction. We are very glad we choose Furnace Family and commend the whole team Dareck, Dave, Ross, Matt, Richard and Nikki for professionally managing the whole process from start to finish. If you are looking for replacing furnace/water heater/AC, look no further than Furnace Family and strongly recommend them.