Amplify Masonry

This is a follow-up post. See original post below. Three years have passed and our porch is crumbling all over. No word from this company about rectifying the problem. They've ghosted us. We wasted thousands of dollars and untold hours. Warning to all others considering hiring Amplify.
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In October 2018, I hired Amplify to reconstruct our crumbling front porch. Gam, our project manager, arranged for a contractor to form, pour and parge new concrete landings and steps. The workmanship was poor. A number of treads weren't level or sloped correctly, the edges of the landings weren't straight and the finish was rough and, frankly, sloppy. Added to this, the driveway and interlocking were damaged by the work. I complained to Gam and after a long delay, the contractor returned to discuss how to fix the problems. However, he ended up quitting the job. Because it was by then too late in the season to do the work, I arranged with Gam to have the porch resurfaced and cleanup completed in the spring of 2019.

After the first winter, the porch was discoloured and had spalled badly. I reconnected with Gam in the spring of 2019 and he arranged to have a mason resurface the porch and clean the interlocking. I was still disappointed by the finish, especially after the sealer had been applied. Also, the interlocking was tarnished after acid washing and the driveway was never repaired. However, the structure of the steps had been improved (edges were sharper and no ponding) so I decided to live with the result.

However, this year, the porch once again did not survive the winter intact. There was more spalling and cracks in multiple places. I got in touch once again--this time with Gevoni--to get the porch repaired. I was told that the form would be improved and that the porch would finally be given a proper finish. Nearly three months later, a contractor has attended once to correct the form and patch cracks. Many promises (and excuses) have been made but the spalled surface and ugly finish remains. Our experience with Amplify has been horrible. Do yourself a favour and avoid this company at all costs.