Yardly | Residential Snow Removal & Lawn Care Services

First snow removal the snow wasn't cleared properly on the sidewalk or the backyard deck. This resulted in the snow melting and forming a very dangerous sheet of ice. I contacted them via email and there was no resolution offered beyond a generic apology.

Second snow removal a neighbor helped us shovel part of the sidewalk because the service took so long to arrive. So that meant that the when the person came to check the property for snow removal and saw a halfway cleared sidewalk it meant the job was already done. This person didn't even bother to look at our house walkway, the backyard or the rest of the sidewalk. I called this time (because in the first email I was told I should call if I needed immediate assistance) to inquire as to why no one had shown up. I was told that someone would come that evening. Once again no one showed up so 32h later I had to call AGAIN this time to get someone to actually come.

Third snowfall I receive an email saying someone will be there within the next 12h and once again no one shows up. I try calling and am sent straight to a voicemail. I call again because now ice has once again formed and leave a message. I have yet to receive a follow up call. I email explaining the above and ask to speak to a supervisor. The team lead responds saying someone came out but it didn't meet the 1in threshold. Well of course it didn't after people had been repeatedly walking on the sidewalk forming ice. I asked for a refund. I had given more than enough opportunity to fix on going issues. I was told that I could only cancel before the month had started. Once again beyond a generic apology there was no recourse offered.

I can't even begin to describe what a terrible and frustrating experience this has been. If I could give a zero star review I would.