Hello Arman installed my garage door July 2021. A month after installation the window frames started peeling. Since advising him of the issue he has been telling me he would come to repair the door but to date has not(Nov 2023). He has scheduled over 8 appointments and has not shown up to ANY of them. I took time away from work and at all the appointments he did not have the courtesy to call and advise me that he would not make the appointments. I tried calling him on those days and he would not answer the phone. I would simply get a text " i try to fix as soon as possible" It's been almost 2 1/2years. Most people would think this is impossible but I have text messages which would prove otherwise. He told me that if I gave him a bad review he would not guarantee my door and contact his lawyer.
DECEMBER 14 2023. In response to Arman's version of his story below I DID NOT notify him of the issue with the paint peeling a year later. Text messages between Arman and I below prove that he installed my door July 13, 2021 and I notified him of paint peeling on August 20, 2021. Basically 1 month later NOT a year later. Arman sold me a custom colour door which I paid $400 extra and at no point advised me that the color i choose would be an issue. In none of the messages between him and I or quotes did he state that my door colour was not within the warranty. Per the text below Aug 10, 2022 Arman told me that he would come remove panels and send them to the painting company and then reinstall them. This of course never happened. Arman finally came to fix my door on December 11 (after 2 years of numerous text messages, no show appointments and frustration and a result that I have no choice). The solution is a bandaid one ,basically i now have black frames on a green door. I am however glad that I do not have to look at paint peeling on my door. Armans response below is not true please take the time to read some of the text messages between him and me(note the dates) which will show you what really happened.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello there,
We placed the order for your garage door with the supplier, ensuring it was prepared as per your specifications. Following your request, we engaged another supplier to customize the color of the door. As per our previous discussions, the garage door parts carry a 15-year warranty, while our installation/service is covered for one year. However, the custom color application does not come with a warranty. You reached out to us after a year, reporting an issue with the custom color on the garage door's window frame. Despite it not being covered under our warranty, we made multiple visits and offered several suggestions in an attempt to resolve the issue. We replaced the garage door window frames even though this was not covered by our guarantee.