Man With A Wrench

We called Man with a Wrench because we had used their services awhile back because they were the company referred from Miele at that time. We reached Alex at home in the evening and he talked us through what the possible scenarios could be based on our description of the damage. His suggestion was that we should arrange a Virtual Diagnosis appointment to get a better sense of what the true damage was. We made the appointment online. Right on time we were connected via Zoom and Alex was the technician who did the virtual diagnosis. He looked at the damage on our dishwasher and gave us a repair quote right away. Once we decided not to repair the damage, Alex gave us excellent recommendations on what new dishwasher we should buy and the features he would recommend. Alex spent a great deal of time with us answering our questions and helping us figure out what to do. I would highly recommend Man With A Wrench. Alex was extremely knowledgeable about dishwashers. The virtual diagnosis service they offer is an excellent idea and really made this whole process easy to deal with. A professional and honest company.

I don’t think I could find a technician with as encyclopedic knowledge of appliances as Alex and as thoughtful an approach as Alex. I would recommend Man With a Wrench without reservation. Other repair companies could certainly learn a lot about customer service from Man with a Wrench.

I would recommend Man with a Wrench without reservation.